Terms Of Use

1. Acceptance of Terms

By accessing or using the SupplyHive website, platform, or services (“Services”) — including the SaaS platform, integrations, analytics, API access, and customer support — you agree to be bound by these Terms of Use (“Terms”).

If you do not agree to these Terms, do not access or use our Services.

2. Use of Services

You must be at least 18 years of age to use the Services. You agree to use the Services only for lawful purposes and in accordance with these Terms.

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

SupplyHive reserves the right to modify, suspend, or discontinue any aspect of the Services at any time without notice.

3. Intellectual Property

All content, features, and functionality of the Services — including text, graphics, logos, software, and trademarks — are the exclusive property of SupplyHive or its licensors.

You may not copy, modify, reproduce, distribute, or create derivative works based on any part of the Services without prior written consent from SupplyHive.

4. Data Ownership and Usage

All data, content, or information provided or uploaded by you (“Client Data”) remains your property.

SupplyHive does not claim ownership of Client Data. However, you grant SupplyHive a limited right to host, process, and use Client Data solely for the purpose of providing and improving the Services.

SupplyHive may use aggregated and anonymized data derived from Client Data for analytics, benchmarking, and product improvement purposes, provided such data does not identify you or your users.

5. Confidentiality

SupplyHive will treat all user data and proprietary client information as confidential, and will not disclose such information to any third party except:

• as required by law or legal process,
• as necessary to provide the Services, or
• with the client’s express written consent.

SupplyHive implements appropriate technical and organizational measures to protect client information from unauthorized access or disclosure.

6. Third‑Party Integrations

At a customer’s request, SupplyHive may integrate the Services with third‑party platforms or systems.

SupplyHive is not responsible for the availability, functionality, performance, or data handling practices of such third‑party services.

Your use of third‑party integrations is governed by their respective terms and privacy policies.

7. Privacy

Your use of the Services is subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.

By using the Services, you consent to the practices described in the Privacy Policy.

8. User Content

If you submit content through the platform, including reviews, feedback, or other materials (“User Content”), you grant SupplyHive a non‑exclusive, worldwide, royalty‑free license to use, reproduce, and display such content solely for the purpose of providing and improving the Services.

9. Prohibited Conduct

You agree not to:

• Use the Services for unlawful, abusive, or fraudulent activities.
• Attempt to gain unauthorized access to any systems or networks.
• Interfere with or disrupt the operation or security of the Services.
• Use automated means to access or use the Services without written authorization.

10. Disclaimers and Limitation of Liability

The Services are provided on an “as is” and “as available” basis without warranties of any kind.

To the fullest extent permitted by law, SupplyHive disclaims all warranties, whether express or implied, including but not limited to merchantability, fitness for a particular purpose, and non‑infringement.

No Service Level Agreement (SLA) is implied unless expressly stated in a separate written agreement.

SupplyHive shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of or inability to use the Services.

11. Indemnification

You agree to indemnify and hold harmless SupplyHive, its affiliates, officers, directors, employees, and agents from any claims, damages, liabilities, and expenses (including legal fees) arising from your violation of these Terms or misuse of the Services.

12. Termination

SupplyHive may suspend or terminate your access to the Services at any time, with or without notice, if you breach these Terms or engage in activity that disrupts or harms other users or the platform.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of law principles.

Any disputes shall be resolved exclusively in the state or federal courts located in Chicago, Illinois.

14. Modifications

SupplyHive may update these Terms from time to time.

We will notify users of material changes via the website or email.

Continued use of the Services after such updates constitutes acceptance of the revised Terms.

15. Contact Information

If you have any questions or concerns regarding these Terms, please contact us at:

Email: [email protected] or [email protected]