Privacy Policy

1. Introduction

At SupplyHive, we take your privacy seriously. Whether you’re a valued enterprise customer, a supplier participating in feedback, or a respondent to one of our surveys, we are committed to protecting your personal data and being transparent about how we use it.

This Privacy Policy outlines how SupplyHive collects, uses, stores, shares, and protects your personal data in compliance with applicable privacy regulations, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant laws.

2. Who We Are

SupplyHive is a cloud-based platform that enables organizations to gather, organize, and analyze supplier feedback using AI-powered tools and insights. Our platform facilitates both authenticated enterprise usage and public survey responses.

For the purposes of data protection law, SupplyHive acts as a Data Controller when processing personal data related to its own operations, and as a Data Processor on behalf of enterprise customers where applicable.

3. How We Collect Personal Data

We collect personal data in the following ways:

a. Information you provide directly:

• Name, email address
• Survey responses and feedback content
• Login credentials (SSO metadata, username/password)
• Customer service and communication details

b. Information collected automatically:

• IP address and browser information
• Device type and operating system
• Usage activity on our website or platform (pages visited, time spent, clicks)

c. Information from third parties:

• Enterprise customers who invite you to participate in surveys
• Authentication providers (e.g., Google Workspace, Microsoft Azure AD for SSO)

4. Legal Basis for Processing

We rely on several legal bases to process your personal data:

• Consent – for public survey participation or marketing communications
• Contractual necessity – to deliver platform services to customers
• Legal obligation – to meet regulatory or compliance requirements
• Legitimate interests – to improve our product, detect fraud, and enhance the user experience

5. How We Use Personal Data

We use your data to:

• Operate, maintain, and improve the SupplyHive platform
• Authenticate and authorize user access
• Deliver survey feedback tools and generate AI-powered insights (e.g., sentiment analysis, summaries)
• Respond to customer support requests
• Send service-related notifications or updates
• Comply with applicable legal requirements

6. Sharing of Personal Data

We do not sell your personal data.

We may share your data with trusted third-party service providers who help us deliver our platform and services, such as:

• Cloud hosting and infrastructure providers
• Analytics and monitoring platforms
• Email and communication tools

All third parties are contractually required to protect your data and act only on our instructions.

We may also share personal data if required to comply with legal obligations, enforce our policies, or protect rights and safety.

7. International Data Transfers

SupplyHive operates globally and may transfer your data to countries outside your local jurisdiction, including the United States. Where required, we use Standard Contractual Clauses (SCCs) or other safeguards to protect cross-border transfers.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.

• Enterprise user data: retained for the duration of the contract + audit window
• Survey responses: retained according to customer preferences or anonymized
• Logs and metadata: retained for security and compliance auditing, typically no more than 12–24 months

9. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access your personal data
• Correct inaccurate information
• Request deletion or restriction
• Object to certain uses
• Port your data to another provider
• Withdraw consent (where applicable)

To exercise these rights, please contact us at [email protected]. We aim to respond within 30 days.

10. Cookies and Tracking Technologies

Our website and platform use cookies to support functionality, enhance performance, and analyze usage. We only use non-essential cookies (e.g., analytics, marketing) with your consent.

To learn more, view our Cookie Policy.

11. Data Security

We implement industry-standard security measures to protect your personal data, including:

• Encryption at rest and in transit
• Role-based access controls (RBAC)
• Secure software development practices
• Regular security audits and penetration testing
• Incident response procedures

12. Children’s Privacy

SupplyHive is not intended for use by children under the age of 13. If we learn that we have collected personal data from a child without appropriate consent, we will delete it.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in law or our practices. When we do, we will revise the “Effective Date” above and, if material, notify users by email or through the platform.

14. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact:

Vaseem Khan
Data Privacy Program Manager
[email protected]

Vishy Visweswaran
CEO
[email protected]

Or email our privacy team directly at: [email protected]